While this article doesn’t directly address whether banks are open today in Gurgaon, it provides crucial information regarding banking hours and operations, especially concerning customer service and complaint resolution for JP Morgan Chase in India. Understanding bank policies, even if not specific to Gurgaon’s current operational status, can be invaluable for customers. JP Morgan Chase customers in India have multiple channels to address their grievances. Initially, concerns can be emailed to [email protected]. The bank aims to respond within 30 business days, striving for a satisfactory resolution within that timeframe. However, more complex issues may require extended investigation. In such cases, customers will receive updates on the progress of their complaint. The bank prioritizes providing comprehensive and accurate responses, with timely delivery being a secondary, yet still significant, objective.
For complaints that remain unresolved after contacting customer service, escalation to the Principal Nodal Officer is the next step. Mr. Ramprasadh Kantharaj, located at J.P. Morgan Tower, Off CST Road, Kalina, Santacruz East, Mumbai 400098, India, serves in this capacity. He can be reached via phone at +91 22 6157 3000 or email at [email protected]. When escalating, customers should expect a response within 10 business days and must include the reference number from their initial communication with the bank regarding the issue.
Should a month pass without a response from JP Morgan Chase or if the provided solution is unsatisfactory, customers can seek assistance from the Banking Ombudsman. This independent authority addresses customer complaints related to banking services. Information on the Banking Ombudsman Scheme, including contact details for the Ombudsman in each city or state, is readily available. JP Morgan Chase’s website offers resources related to complaint handling, including a system for receiving complaints and suggestions, contact information for the Principal Nodal Officer, and a Code of Bank’s Commitments to Customers/Fair Practice Code. Internally, the bank ensures that the Principal Nodal Officer is aware of any complaints that remain unresolved for over a month. Closure letters or emails for such cases include details for contacting the Banking Ombudsman.
