Today show’s “Jill’s Steals and Deals” and similar segments on Good Morning America, The Real, and The View offer discounted products, driving website traffic. However, hidden caveats like no-return policies, slow shipping, and mandatory arbitration can leave consumers dissatisfied.
Edee Bruns purchased a faulty fitness tracker from the Today show and received no response to her complaint. JoAnne Zucconi had a similar experience, resorting to her credit card company for a refund.
While Zucconi acknowledges past successes with deals, these negative experiences highlight potential pitfalls.
ConsumerWorld.org founder Edgar Dworsky emphasizes the profit-driven nature of these segments. Shows receive a cut of sales, often obscured by vague language about “financial consideration.” This lack of transparency can mislead viewers.
Consumers should research prices and reviews before purchasing. Understanding the return policy is crucial, as it varies significantly. Good Morning America and The View reveal policies only at checkout. Today and The Real often offer no returns.
Shipping times can also be longer than anticipated. The View estimates shipping within two to five days, while Today allows up to two weeks.
Today show purchases include a mandatory arbitration clause, preventing lawsuits against NBCUniversal. This practice, often criticized, is disclosed in the website’s “Terms.” While the Today show claims commitment to informal resolution, the clause limits consumer rights. Before participating in any TV talk show deals, research product details, compare prices, understand return policies, anticipate shipping delays, and review terms and conditions for potentially restrictive clauses.